I cannot sign in

Question

I cannot sign in

Janet357 1

Microsoft won’t let me sign in because I change my email address, and it’s asking me to sign in with the old account which doesn’t exist. Not sure how to fix this.

MOHAMEDMAHMOUDMOHAMEDIBRAHIM-8904 61 Reputation points

2022-01-05T18:34:06.967+00:00

You can request a password reset, go to your email, and modify it

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MOHAMEDMAHMOUDMOHAMEDIBRAHIM-8904 61 Reputation points

2022-01-05T18:34:06.967+00:00

You can request a password reset, go to your email, and modify it

Answer 1

Anonymous

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

--please don't forget to upvote and Accept as answer if the reply is helpful--

Janet357 1 Reputation point

2022-01-05T19:09:42.213+00:00

I cannot access the email that it is saying I have to sign in with, that’s the problem. I no longer have that email address, or access to it. I change the email, and now I can’t sign in because it’s asking for the old address.
Anonymous

2022-01-05T19:12:59.667+00:00

Regardless, the links above are your only hope of recovery.

--please don't forget to upvote and Accept as answer if the reply is helpful--

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I cannot sign in

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