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We have a customer that says his emails are being received by us. We haven't gotten them. Is there a way to put a trace on an old email on our end?

Flat to Form Info 1 Reputation point
2020-08-17T14:47:54.73+00:00

Our customer says they are sending emails and it shows received on our end. BUT.. we have not, not even in our "junk" folder? They want to know if it's possible to put a trace on the emails.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. SaiKishor-MSFT 17,236 Reputation points
    2020-08-18T19:49:57.007+00:00

    @Flat to Form Info

    If you are using Exchange as your email server, please refer to the document for tracing an email message. If you are using a different application, please refer to the respective product documentation.

    If you have any further questions, please let us know. Thank you!

    1 person found this answer helpful.
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  2. Sylvia Chen (Shanghai Wicresoft Co,.Ltd.) 1,501 Reputation points
    2020-08-21T08:03:24.747+00:00

    Just to check if the above reply could be of help, if yes, you may mark useful reply as answer, if not, welcome to feedback.

    Best regards,
    Sylvia

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