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Sharepoint Issue: We're sorry, sign-in isn't working right now. But we're on it! Please try again later
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 9%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cheng
6
Reputation points
Dear,
I have issues opening the Sharepoint folder from my customer. Never encounter this before. Please help
It says:
Something went wrong
We're sorry, sign-in isn't working right now. But we're on it! Please try again later.
If this problem persists, contact your support team and include these technical details:
Correlation ID: 6ce9709f-4091-b000-5935-6fc4ebe80dbd
Date and Time: 8/17/2020 5:34:28 AM
URL: https://xxx-my.sharepoint.com/personal/shiong_kheng_chua_xxx_com/_layouts/15/guestaccess.aspx?email=******@xxx-ict.com&e=5:OuZZ4M&at=9&share=EoRnjeVZJ6hCqYJNKhufzZwBhtONotvLkwzwUkGYCl8P_Q
Issue Type: Unknown issue.
Microsoft 365 and Office | SharePoint | For business | Windows
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Chelsea Wu 6,341 Reputation points Moderator2020-08-18T01:30:48.607+00:00 Thanks for posting in Q&A forum.
This is a public forum. In order to protect your personal privacy, we do not recommend you contain your personal information in the post, including personal SharePoint tenant. We will be modifying the URL for you.
Thank you for your understanding. -
Chelsea Wu 6,341 Reputation points Moderator
2020-08-21T01:22:35.387+00:00 @Thomas Cheng Do you have any progress on this thread? Please feel free to let us know if you need further assistance.
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Chelsea Wu 6,341 Reputation points Moderator
2020-09-08T07:18:34.117+00:00 Hi @Thomas Cheng , if you find an Answer helpful, please remember to accept it as answer.
It will help others who meet similar questions in this forum. Thank you for your understanding.
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Chelsea Wu 6,341 Reputation points Moderator
2020-08-18T02:19:30.91+00:00 Hi Thomas, please check as following for basic troubleshooting:
- Switch to another browser, use in-private mode or clear the browser cache and try visiting the link again to see the result.
- Switch to another machine/device, or switch to another network.
Reference on self-troubleshooting on this issue: We’re sorry, sign-in isn’t working right now (Fix SharePoint error).
If the issue persists, contact the link owner to troubleshoot this issue for you since this is a shared link from customer side.
- Ask for another sharing link and see if it works.
- Check if your account has been accidentally deleted from their organization catalog.
Here is an article the support team can refer to: SharePoint Online Troubleshooting: We're sorry, sign-in isn't working right now. But we're on it! Please try again later.
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Alex Moss 1 Reputation point2022-05-04T09:18:13.177+00:00 I had the same issue, could login fine via another browser or pc via edge. To resolve I restarted my pc logged in as a local admin and renamed the local app data folder here C:\Users\"Problematic%username%"\AppData\Local\Microsoft\Edge to Edge old log back in as the problematic account and it worked fine.