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Personal Desktop Teams AVD Media Optimization not connected

Pascal Peters 1 Reputation point
2022-01-06T08:56:24.537+00:00

Hi,
I am having trouble getting the Teams Media Optimization running in a Personal Desktop for Azure Virtual Desktop. I've tried Windows 10 and Windows 11. Both are the same.
I followed the following guide https://learn.microsoft.com/en-us/azure/virtual-desktop/teams-on-avd

Regkey is set, the Teams WebSocket Service has been installed and is up and running. The Teams Client has been installed as per-machine-installation as well.

But the Remote Hardware is still not available in the Teams Client Settings and under Settings - About I can see the following message:

You have Microsoft Teams Version 1.4.00.32771 AVD Media Optimized.

Has anyone experienced the same or has an idea how to fix this?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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  1. Alan Kinane 16,796 Reputation points MVP
    2022-01-06T11:08:06.93+00:00

    Are you connecting in from a Windows 10/11 device with the latest version of the AVD desktop client installed? You also need to have MsTeams installed on the local Windows device for redirection.

    You may also need to redirect your local hardware devices (camera/audio etc).

    https://learn.microsoft.com/en-us/azure/virtual-desktop/teams-on-avd#customize-remote-desktop-protocol-properties-for-a-host-pool

  2. JimmyYang-MSFT 49,366 Reputation points Microsoft Vendor
    2022-01-07T05:44:02.657+00:00

    Hi @Pascal Peters

    Could you check if you have installed the latest version of the Remote Desktop WebRTC Redirector Service on your VM image.

    If you have installed it, you could open services.msc to check whether the Remote Desktop WebRTC redirector service is running or not.

    For more details about steps about this problem, you could refer to this blog.

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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  3. Pascal Peters 1 Reputation point
    2022-01-07T09:48:07.69+00:00

    Hi,

    I have to apologise for my question. I think I found the problem of the issue.
    I was trying to connect from an macOS client. The Remote Desktop Client for macOS just got a preview feature for enabling the media optimization.
    163036-screenshot-2022-01-06-at-121139.png

    After enabling it the media optimization was working fine.

    After that I also verified the connection from a windows notebook. Which honestly, I have never tried before and I realised that this is working fine as well.

    kind regards to all of you