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"Could not verfiy Office 365 subscription" Error Message but I do not have a Microsoft 365 Subscription

Cianci-Gaskill, Jacob (MU-Student) 1 Reputation point
2022-01-07T00:52:28.81+00:00

Hello,

Recently, my Microsoft Office 2013 Suite stopped working. When I open up Word (for example), I get an error message saying "Word couldn't verify your Office 365 subscription. Please make sure that you're connected to the Internet." I do not have an Office 365 subscription. I have tried re-activating my 2013 Office Suite and I do receive confirmation that activation was successful, but when I try to open Word (or any other office program), I receive the same error message about not being able to verify my Office 365 subscription.

I do not understand why this problem is concurring all of a sudden now. If there is any help you could provide, I would appreciate it!

Jacob

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. S.Sengupta 18,691 Reputation points MVP
    2022-01-07T02:09:45.547+00:00
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  2. Emi Zhang-MSFT 24,521 Reputation points Microsoft Vendor
    2022-01-07T08:22:06.243+00:00

    Hi @Cianci-Gaskill, Jacob (MU-Student) ,
    I suggest you check the status of Office license in PC, please follow these steps:
    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

    162990-21.png

    If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    163042-22.png

    Try this method and check if it is helpful.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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