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Word Mail Merge says it can't find a document that is saved where it is supposed to be.

Stacey B 1 Reputation point
2020-08-17T18:38:59.56+00:00

The last few weeks, any time I try to do a mail merge from an Excel file into a Word document or Outlook email, I get an error message "Sorry, we couldn't find your file. Was it moved, renamed, or deleted?" The answer to this is "no". The documents are always where they are supposed to be and both programs are up-to-date. It is making it impossible for me to do my job.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,651 Reputation points
    2020-08-18T06:43:28.237+00:00

    Hi Stacey B,

    Where do you store the Excel workbooks and Word documents? Please ensure they are stored on your local computer and you may move them to other location for a test.

    Besides, please use a shorter file name and path name to check this issue.

    When nothing helps, please perform Online Repair for Office.

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