A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
lost access to authenticator app
Steve Winks
16
Reputation points
I the past I have had to perform a factory reset on my phone which held the Microsoft Authenticator App. Because I was new to the authenticator I did not know you could back it up so after the factory reset I have lost access to the authenticator. When I try and log onto my account it (not the one I am logged into here) it directs me to the authenticator but as I have no access I cannot use that for verification. Is there a way I can switch off the two factor authentication so that I can log in again. It is the Admin account so have no one to turn to.
Many thank,
Steve
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
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