Windows server 2019 remote desktop black screen

asked 2022-01-10T08:49:25.313+00:00
Dominik Erdei 1 Reputation point

Hello!
I have a windows server machine, sometimes when I try to log in to the computer with remote desktop I only get a black screen, the CRTL+ALT+END does nothing, and after some time the connection closes. If I open the computer via idrac othing works I cannot move the mouse, the only solution is the hard reboot. In the event viewer I have the following error: "The RDP display control module failed to change the session monitor layout. The operation failed with error code 0xFFFFFFFF."

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
2,179 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
3,031 questions

3 answers

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  1. answered 2022-01-10T13:36:12.83+00:00
    Dave Patrick 328.6K Reputation points Microsoft MVP

    You may need this out of band update.
    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-1809-and-windows-server-2019#2770msgdesc

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. answered 2022-01-11T10:05:13.39+00:00
    Limitless Technology 37,291 Reputation points

    Hello DominikErdei

    Thank you for your question and reaching out.

    I can understand you are facing with RDP of your Dell server.

    Kindly have a look below settings while you taking RDP of Server.

    1. Please Un Check from RDP Window -> Experience -> Persistence bitmap caching
    2. Please Un Check RDP Window -> Display -> change try changing color depth to 24bit (or less)
    3. As you have Dell server try to upgrade its BIOS Firmware and Display Drivers
    4. Run sfc /scannow from elevated prompt.
    5. Run below DISM command from elevated prompt.

    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.

    https://social.technet.microsoft.com/Forums/ie/en-US/6e82a721-88c2-45ba-96e3-5e69afa25316/blank-screen-appears-while-accessing-ts-sesstion?forum=winserverTS
    https://social.technet.microsoft.com/Forums/en-US/31b681c5-3658-45a5-8158-a0a0f967c4a2/rdp-screen-goes-black-after-successful-remote-login?forum=winserverTS

    --If the reply is helpful, please Upvote and Accept as answer--

  3. answered 2022-11-11T09:11:42.5+00:00
    Adrian Batte 1 Reputation point

    @Dominik Erdei

    We were having the same issue and found that the solution was to update the local Security policy on the server:

    259398-image.png

    gpupdate /force and log out.

    Log in with the problem account.

    This should then log in and display the desktop successfully.

    Hope that helps.