Win-10-21H2 SYSPREP ISSUE

Question

Win-10-21H2 SYSPREP ISSUE

Anonymous

I've recently updated my win1909 enterprise to WIN10 21H2 via windows Update feature.
I would like to sysprep the WIN10 21H2 but its failing with below message.

" Package InputApp_1000.17134.1.0_neutral_neutral_cw5n1h2txyewy was installed for a user,"

I tried to uninstall or remove the package using below command using Powershell command. but didn't work

Get-appxprovisionedpackage –online | where-object {$_.packagename –like 'InputApp'} | remove-appxprovisionedpackage –online

USED THE BELOW COMMAND RECEIVE THE BELOW ERROR MESSAGE.
Remove-AppxPackage -AllUsers -Package InputApp_1000.17134.1.0_neutral_neutral_cw5n1h2txyewy

Remove-AppxPackage : Removal failed. Please contact your software vendor.
Deployment Remove operation with target volume C: on Package InputApp_1000.17134.1.0_neutral_neutral_cw5n1h2txyewy
from: failed with error 0x80070032. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
deployment issues.
At line:1 char:1

Remove-AppxPackage -AllUsers -Package InputApp_1000.17134.1.0_neutral ...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CategoryInfo : NotSpecified: (:) [Remove-AppxPackage], COMException
FullyQualifiedErrorId : System.Runtime.InteropServices.COMException,Microsoft.Windows.Appx.PackageManager.Comman
ds.RemoveAppxPackageCommand

Tried to search InputApp_1000.17134.1.0 package in Microsoft package folder didnt find.

kindly need urgent support to fix this issue to finalize sysprep for image creation.

Anonymous

2022-01-12T07:02:31.7+00:00

Still waiting for my answer is some one their to fix my issue i;; be very glad
Aspiring_MSE 1 Reputation point

2022-08-10T22:12:39.71+00:00
Hi akbarkhan-2531, did you manage to resolve this issue? Any and all advice would be incredibly useful. I am experiencing the same error during sysprep where InputApp is blocking it from running. I have tried various troubleshooting steps:

remove app via powershell (admin elevated)

remove provisioned app.

remove and delete all users accounts, adding new admin account.

dism /scanhealth and restore health, but the image is healthy and no issues were found.

adjusting registry as LimitlessTechnology-2700 stated below.

following Microsoft Learn here: https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/sysprep-fails-remove-or-update-store-apps

All were unsuccessful. The strange thing is that it registers as being installed but does not display a location or a user that it is installed under. Also, when I run the Remove-AppxPackage command it says that the app doesn't exist.

For some background, the computers I need to sysprep are Dell Precision 5820 towers. They have never been sysprepped before, they have only ever been imaged manually via external hard drive.

Many thanks in advance.

2 answers

Your answer

Anonymous

2022-01-12T07:02:31.7+00:00

Still waiting for my answer is some one their to fix my issue i;; be very glad
Aspiring_MSE 1 Reputation point

2022-08-10T22:12:39.71+00:00

Hi akbarkhan-2531, did you manage to resolve this issue? Any and all advice would be incredibly useful. I am experiencing the same error during sysprep where InputApp is blocking it from running. I have tried various troubleshooting steps:

remove app via powershell (admin elevated)

remove provisioned app.

remove and delete all users accounts, adding new admin account.

dism /scanhealth and restore health, but the image is healthy and no issues were found.

adjusting registry as LimitlessTechnology-2700 stated below.

following Microsoft Learn here: https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/sysprep-fails-remove-or-update-store-apps

All were unsuccessful. The strange thing is that it registers as being installed but does not display a location or a user that it is installed under. Also, when I run the Remove-AppxPackage command it says that the app doesn't exist.

For some background, the computers I need to sysprep are Dell Precision 5820 towers. They have never been sysprepped before, they have only ever been imaged manually via external hard drive.

Many thanks in advance.

Answer 1

Sean Liming 4,766 Volunteer Moderator

Do you have more than one account in the system?

If so, do a simple search to see if the package is still present: dism /online /Get-ProvisionedAppxPackages

Then go through each account and do a package remove:

Dism /online /Remove-ProvisionedAppxPackage /PackageName:InputApp_1000.17134.1.0_neutral_neutral_cw5n1h2txyewy

Anonymous

2022-01-12T06:58:15.763+00:00

I've default admistrator account , below is the account details

Administrator Default Account Guest
WDAGUtilityAccount
The command completed successfully.

Try to run DISM command but didn't find this app in the list and didn't give me desired result. still the sysprep fail

2022-01-12 09:56:32, Error SYSPRP Package InputApp_1000.17134.1.0_neutral_neutral_cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
2022-01-12 09:56:32, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.
2022-01-12 09:56:32, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
2022-01-12 09:56:32, Error SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
2022-01-12 09:56:32, Error SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
Anonymous

2022-01-16T07:24:35.867+00:00

Dear Sean

Can you please help me out how to fix this issue . I'm running out of time your input will be highly regarded

Answer 2

Limitless Technology 39,926

Hello @Anonymous

When I had the same problem with sysprep, it helped me:

Check registry

"HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\SysprepStatus\":
CleanupState must be 2,
GeneralizationState must be 7.

I had GeneralizationState =3 and after I changed it to 7 sysprep worked well.

Hope this helps with your query,

--If the reply is helpful, please Upvote and Accept as answer--

Anonymous

2022-01-12T07:01:47.063+00:00

Hi

My GeneralizationState is 7 by default is unchanged but I didnt see the CleanState in my registry value

I added manually but still ive similar issue.
can you please help me fix this Sysprep issue

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Win-10-21H2 SYSPREP ISSUE

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