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OneDrive Business (China version) application lost my sync file thumbnail, how to resolve?

万岁 希灵 1 Reputation point
2022-01-11T13:24:17.547+00:00

After the file is moved into the OneDrive folder and synchronized, the thumbnail of the file is lost.163868-image.png

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. 万岁 希灵 1 Reputation point
    2022-01-11T13:28:36.503+00:00

    OneDrive Version 2022(internal version 21.250.1205.0002)64 bits.

    Windows Version Build 22526 rs_prerelease.211215-1332.

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  2. Emi Zhang-MSFT 22,396 Reputation points Microsoft Vendor
    2022-01-12T02:21:16.107+00:00

    Hi @万岁 希灵 ,
    Try this method and check if it will help you:

    1. Go to file explorer and click on view.
    2. Make sure that one of the option from Extra large icons, large icons or medium icons is selected.
      164130-24.png
    3. Search file explorer options in windows search box
      164149-25.png
    4. Click on view tab.
      164150-26.png
    5. Make sure that Always shows icons never thumbnails is unchecked.
    6. Now press windows key + r together to open run command box.
    7. Write sysdm.cpl in it and click OK.
      164066-27.png
    8. Click on Advanced tab.
    9. Click on settings.
      164182-28.png
    10. Make sure Show thumbnails instead of icons option is checked.
      164183-29.png

    Now, go on and open the folder. your thumbnails will be there for you.
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.
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