How to recover Microsoft Outlook 2016

Question

I purchased Microsoft Outlook 2016 as a download and it was working fine on Windows 7. I then got invited to download an upgrade which I accepted. The upgrade program froze at the message that the download was progressing. No way can I cancel and return to the first installation and I should like to get the instructions for the original download to be returned to its full functionality.
Thanks in advance,
Dr C J S Ferguson,
******@doctors.org.uk

Answer 1

Read on here.
https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-office-2019-office-2016-or-office-2013-7c695b06-6d1a-4917-809c-98ce43f86479

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Answer 2

Hi @Sean Ferguson ,
Welcome to Microsoft Q&A forum and posting your question here.
If you want to revert the outlook to the early version, please follow these steps:
(Important: These steps to revert to an earlier version of Office 2016 that is installed by using Click-to-Run, don't apply to MSI versions of Office.)

• Go to File > Office Account > About Outlook to view the current version
• Find the update version that is previous to the current version
  Update history for Microsoft 365 Apps for enterprise (listed by date)
• Run command as an administrator
  Type: cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\ and press Enter
  Type: OfficeC2RClient.exe /update user updatetoversion=16.0.xxxxx.xxxxx and press Enter
  
• Disable automatic updates for Office
  To prevent Office from automatically installing new updates, please click File > Office Account > Update Options > Disable Updates to disable this feature in the outlook, thanks.

If the suggestions in the article above don’t work, please tell me your detailed version of outlook client and I will do more research for you, thanks.

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