Hello MH-3174,
If you are accessing from WAN, make sure your gateway firewall also has the ports open and forwarded to the server.
Here's how to open ports in Windows firewall:
Open PowerShell and type firewall and press enter. Windows firewall console will display. Click Advanced Settings.
In Windows Firewall with Advanced Security, click on inbound rules.
Highlight all of the inbound rules, right click and select delete.
To add an inbound rule, highlight inbound rule and select new rule from the actions pane.
The new inbound rule wizard will appear. Follow these steps to add a rule for Remote Desktop:
Here are some details, just scroll down to the part of configuring the firewall, disregard the RRAS setup part.
Cheers,
Miguel Fra
https://www.falconitservices.com