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Hi,
My teams restarts whenever i share my screen, i uninstalled it and installed it again but still have same issue.
I tried to use teams on different laptops as well, unfortunately Still have same issue.
It is hampering my work.
Can you please help.
Thanks!
Krishan Kumar
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Does anyone else have the same problem in your organization?
Are there any error messages when Microsoft Teams screen share crashing?
As @Dominik Meier said, you could try to clear Teams client cache file to see if it can be fixed.
For testing you could also try to change the resolution of your screen and see if it works with a lower resolution.
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 20%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Hey @Krishan Kumar
Have you already tried to clear the MS Teams cache after the client crashed?
1. close MS Teams, ensure it's not still running in the toolbar at the bottom right of Windows.
2. navigate to %appdata%/Microsoft/Teams via File Explorer.
3. select everything in the folder and delete it
4. now open Teams again and it will download the data again.
I hope this can solve your problem