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Outlook App on Android - Open mailbox based on permissions
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rallemay
1
Reputation point
Hi all,
in our company we have about 80 or so collaboratively used user mailboxes on an on-prem 2016 exchange server. Users have permissions for these mailboxes (full access without automapping and send as) and have them added in their Outlook on their Win10 PCs by using their own credentails (UPN and PW of the user). We do not have the passwords written down anywhere since everyone is using the aforementioned method of accesing them.
We are in the process of switching to another MDM away from Sophos MDM where we used the Sophos Secure Mail App. We had the main user mailbox setup via config over the app and had the user themselves set up the other one (one of those 80) they needed, in the same way they did on their Outlook on Windows. It worked just fine.
Now since we can't use the Sophos Mail app anymore we have to use either Outlook, Samsung Mail or Gmail. What everyone of these does when we try to add one of those extra user mailboxes, the user has a permission on, is that it opens the main user mailbox again but with the name of the new mailbox. It seems like this way of opening a mailbox via the permissions of the user that has them, is not supported with EAS/Android.
How do you guys do it in your company? Is there a way around this problem?
I'm thankful for every help I can get.
Regards,
Ralf
Exchange | Exchange Server | Management
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Joyce Shen - MSFT 16,701 Reputation points2022-01-17T02:29:24.69+00:00 Hi @rallemay
Could you please tell what method did you use to add the second account to your outlook for mobile? And does this issue occurs for all clients?
Have you tried using the steps here to add another account?
Add a shared mailbox to Outlook mobile
Set up email in the Outlook for Android app -
rallemay 1 Reputation point
2022-01-17T08:16:18.21+00:00 I tried adding it by hand via the Outlook App and also via our MDM system.
Regarding your links:
- As stated in my question, the mailboxes are user mailboxes, not shared. Also the Option for adding a shared mailbox does not appear until you open an EXO mailbox (O365).
- Unfortunatly there is no helpful information in this.
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Joyce Shen - MSFT 16,701 Reputation points
2022-01-18T05:28:46.52+00:00 Hi @rallemay
If you don't know the password for the account, I'm afraid you are not able to add them with Delegate Permissions.
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