Deleted users still showing in Teams client address cache?

Question

Deleted users still showing in Teams client address cache?

IBN 4,461

Hello,

I have a problem which need your assistance.

We have several users we have deleted, but that are still showing when doing address autocomplete on the desktop clients.

The users have left the company, we have deleted those users from the Active directory. But they are still showing on the Teams chat address cache.

Is there a way we can prevent this users from showing in the teams clients address cache

Dominik Meier 66

Have you already tried to clear the MS Teams cache ?

 1. close MS Teams, ensure it's not still running in the toolbar at the bottom right of Windows.
 2. navigate to %appdata%/Microsoft/Teams via File Explorer.
 3. select everything in the folder and delete it
 4. now open Teams again and it will download the data again.

I hope this can solve your problem

IBN 4,461 Reputation points

2022-01-20T10:42:05.82+00:00

Thanks alot. it has been resolved.

I also have another problem about a user getting an error when trying to download file on Teams Chat.

You can find the question here: https://learn.microsoft.com/en-us/answers/questions/702865/you-need-permission-to-access-this-item-microsoft.html

Please click the above link if you can help me to resolve the problem.

Accepted answer

0 additional answers

Your answer

Dominik Meier 66 Reputation points

2022-01-15T08:44:47.073+00:00

Have you already tried to clear the MS Teams cache ?

1. close MS Teams, ensure it's not still running in the toolbar at the bottom right of Windows. 2. navigate to %appdata%/Microsoft/Teams via File Explorer. 3. select everything in the folder and delete it 4. now open Teams again and it will download the data again.

I hope this can solve your problem
IBN 4,461 Reputation points

2022-01-20T10:42:05.82+00:00

Thanks alot. it has been resolved.

I also have another problem about a user getting an error when trying to download file on Teams Chat.

You can find the question here: https://learn.microsoft.com/en-us/answers/questions/702865/you-need-permission-to-access-this-item-microsoft.html

Please click the above link if you can help me to resolve the problem.

Answer 1

Vasil Michev 116.9K MVP

You can clear the client cache manually, but in many cases things are also cached server-side, so you have no option but to wait. Last time someone made a change on my profile, it took two weeks for Teams to reflect it, whereas all other clients/admin portals showed the correct data almost immediately.
Using the web client/private session is one quick way to confirm whether the data has been updated server side.

JimmyYang-MSFT 58,561 Reputation points Microsoft External Staff

2022-01-17T08:28:15.817+00:00

@IBN

Teams client sometime need few days to change it. As the above said, you could try to clear Teams client cache file and restart Teams client to see if there is any changes.
IBN 4,461 Reputation points

2022-01-20T10:39:40.687+00:00

Thanks it has been resolved.

But I also have another problem about a user getting an error when trying to download file on Teams Chat.

You can find the question here: https://learn.microsoft.com/en-us/answers/questions/702865/you-need-permission-to-access-this-item-microsoft.html

Please click the above link if you can help me to resolve the problem.

Share via

Deleted users still showing in Teams client address cache?

0 additional answers

Your answer