Outlook crash when switching to or editing contacts

Question

A new issue is being seen by many of our users in the last two weeks where Outlook will crash (with dump) after when switching to contacts. Sometimes it doesn't happen until you try to edit one.

Switching to any view other than "People View" makes it crash much less. You can also uncheck the option "Show user photographs when available" to reduce crashing. I've ruled out the ribbon redesign that some of our customers have as it happens regardless. Running Outlook is safe mode once makes it better for a few more launches of Outlook but the issue returns.

I'm writing here to see if anyone else is experiencing a similar issue. I'll be working through the add-ins we have to see if it's 3rd party software causing the issue.

Current channel: 16.0.14701.20248
64bit

Answer 1

Same problem. I notice when it 't crashes, it appears to be associated with People view, and landing upon contacts having contact images; Contacts without contact images appear not to crash. List view doesn't appear to crash as well. MSFT folks, please prioritize and troubleshoot.

Microsoft® Outlook® for Microsoft 365 MSO (Version 2207 Build 16.0.15427.20182) 64-bit

Answer 2

Same problem with many customers and latest version, MS please fix this

Answer 3

Hi @Plichta, Mike ,
Welcome to Microsoft Q&A forum and posting your question here.
In order to verify your issue, please provide more details:

• What type of email account are you working on?
• Do you receive any error when Outlook crashes?

You can use the following steps to troubleshoot:

• From your decription, the issue may happens due to some 3rd party issues, run in safe mode and disable add-ins to find out the related add-in.
• As I know, corrupted Outlook profile may cause outlook couldn't work normally, it's recommended to create a new outlook profile and re-add your account to check if the issue makes any difference.(Control Panel > Mail > Show profiles > Add )
• If the issue still exists in a new profile, please try to repair your Outlook in control panel to check.
• Besides, you could try to fix the crashing issue with SaRA tool, which could work by running tests to figure out what's wrong and offer the best solution for the identified problem.

I will appreciate if you get back to me at your earliest convenience, because your response is of great importance for the following trouble shooting.
I look forward to hearing from you.

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Answer 4

Hi @Plichta, Mike ,

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has [the policy][1] that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: [Answering your own questions on Microsoft Q&A][2]

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]

Issue Symptom:
Outlook crash when switching to or editing contacts

Solution:
Upgrade Outlook to the latest version

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

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If an Answer is helpful, please click "Accept Answer" and upvote it.

Answer 5

After creating a new recommended outlook profile, its works for 1 day. Now the same issue as before.
All addins are deactivated.
Office 365 new install.