Computer keeps BlueScreening randomly Windows 11

Question

Computer keeps BlueScreening randomly Windows 11

azja 21

I recently got a new motherboard to fix my issue with my prior screen freezing issue-- this issue was completely fixed. Currently, I randomly get BlueScreens and when I check Reliability History I keep getting this same message...

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8016ce10335, 0xfffffe0a31dfe100, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a5c1f52d-becc-4c0a-bf13-00ed614484e2."

as well, during the BlueScreen, it says this on the screen...

"...Stop Code: SYSTEM_SERVICE_EXCEPTION
What Failed: NETIO.SYS"

I've seen other questions posted on this forum describing similar issues but different codes.

My system is running on Windows 11, I have done multiple full scans using Kaspersky Internet Security which have not found any viruses, I have run the CHKSDK and the SFC command multiple times which has not found any issues, and I don't know what else to do.

If any more information is required to help me I will be glad to oblige.

SandyPro447 21 Reputation points

2024-01-19T19:14:14.9533333+00:00

We had the same issue on W10 machines and the issue was with Trend Micro. Trend sent an update which fixed the issue.
https://answers.microsoft.com/en-us/windows/forum/all/many-computer-with-windows-1011-with-blue-screen/6a1daac5-a370-42f8-a084-84522f58ffac

Accepted answer

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SandyPro447 21 Reputation points

2024-01-19T19:14:14.9533333+00:00

We had the same issue on W10 machines and the issue was with Trend Micro. Trend sent an update which fixed the issue.
https://answers.microsoft.com/en-us/windows/forum/all/many-computer-with-windows-1011-with-blue-screen/6a1daac5-a370-42f8-a084-84522f58ffac

Answer 1

The RAM module part numbers were posted.

They are different from one another.

The RAM modules are running at different speeds and should be running at the same speed.

Please check the Gigabyte website for parts displayed on the QVL.

Indicate whether they are or are not on the QVL.

If you clean install and remove RAM modules that are not on the QVL the computer should no longer have unexpected shutdowns or restarts unless there is a hardware problem.

So that's a great starting point.

To clean install:

a) find a flash drive that you can format (> or = 8 GB)

b) create a bootable Windows 11 iso:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
https://www.elevenforum.com/t/download-official-windows-11-iso-file-from-microsoft.1009/
https://www.microsoft.com/software-download/windows11

c) boot to the iso and delete all partitions
allow the iso to create the new partitions

d) install drivers only from the ASUS and component manufacturer websites
(do not use any third party software to install drivers)
(third party software can be used to check the status of drivers)
(Nvidia drivers can be installed directly form the Nvidia website)

Once you've clean installed Windows 11 and installed ASUS drivers (no ASUS software) make free backup images.
Save the backup images to another disk drive or the cloud.

https://www.tenforums.com/tutorials/61026-backup-restore-macrium-reflect.html
https://www.macrium.com/reflectfree

Once you've got backup images you can install any software.
If there are problems you can then restore the image and decide whether to reinstall any software.
It saves a lot of time while troubleshooting.

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azja 21 Reputation points

2022-01-19T06:51:34.903+00:00

I've checked the ASUS website to see whether the RAM sticks were on the QVL and they were there. I will be doing a clean install of windows 11 now. Hopefully this works.

Answer 2

Michael Taylor 60,161

That appears to be an access violation and netio.sys is the networking subsystem. So off the top of my head I'd say there is a problem with the network adapter or driver. Standard BSOD processing applies here:

Verify you have the correct network drivers installed.
Verify the network drivers are up to date. In general if the network adapter is on the motherboard then the MB provider has the drivers.
If possible use a different network adapter for a while to see if the problem persists (e.g. use the wifi adapter if you normally use physical and vice versa)
Run System File Checker to verify everything is up to date.

If you got a new MB by RMA'ing your old MB then note that often they send you a RMA'ed MB that they fixed the problem of. Therefore it is possible your new MB is bad as well. However if you literally bought a new MB then this is less likely.

Also note that since you mentioned you were previously having a freezing issue note that it might not be the MB at all (even before). Perhaps the issue is with a shared component like bad memory. You should probably test the other components as well.

azja 21 Reputation points

2022-01-18T20:31:09.267+00:00
I do not know how to check if I have the correct Network drivers installed so if you could inform me on how to do that I would be very grateful.

I've gone through Device Manager and individually checked every Network adapter for updates, to which each says they are up-to-date.
-one note however, I previously attempted to update my Network adapters through a third-party software, called "Driver Booster", and when I did so and restarted my computer I no longer had access
to the internet. After running the network troubleshooter I was informed that my Network Adapters could not perform operations because the "media was disconnected". After this, I used my
brother's computer to download the newest version of my wireless Network adapter, Intel(R) Wi-Fi 6 AX201 160 MHz #2 version 22.100.1, and install it on my computer; this did not solve the issue to I
restored my computer to an earlier point in time-- right before I downloaded the Network adapters.

I have connected an ethernet cable and do not know if that is the problem yet. I'll keep the computer running and see if anything happens while the ethernet cable is plugged in.

I have run the System File Checker again and it "did not find any integrity violations."

Thank you for responding as quickly as you did.
Michael Taylor 60,161 Reputation points

2022-01-18T20:52:00.937+00:00

If you used a third party "booster" app then I would be very concerned. In my experience these are either malicious, useless or simply adware. I don't ever use restore to get my previous version of Windows back. If you were having no issues before but did after you installed the booster software then it is likely it is still on your machine and getting in the way. My personal recommendation would be to wipe your machine and reinstall. This will also ensure you have the correct network drivers installed. However if you were having these issues before the third party app then that clearly isn't the issue.
azja 21 Reputation points

2022-01-18T21:02:31.497+00:00

I was having the BlueScreen issue prior to using Driver Booster to update my drivers.

Should I attempt to update my drivers by downloading straight from the Intel website and do you know of a way to set up a restore point in case I cannot connect to the internet once more? I was only lucky to find a restore point that was right before I updated my Network adapters through Driver Booster.
Michael Taylor 60,161 Reputation points

2022-01-18T21:17:01.257+00:00

The drivers directly from Intel are generally a last resort. Your MB comes with network drivers. You should download those instead.

Restore points only work when the software that you installed set up a restore point before it ran. Again, I have never really found them to be reliable so I don't use restore. But if you were having BSOD issues before then, unless the original errors are different, the third party app wouldn't be the cause.

You might consider uninstalling the network drivers and then rebooting and let windows reinstall the drivers it thinks you should be using. I'd also ensure that the third party app has been uninstalled.
azja 21 Reputation points

2022-01-18T23:57:08.827+00:00

I uninstalled the Wifi Network adapter and restarted my computer. I could not connect to wifi but ethernet still works. The Intel(R) Wi-Fi 6 AX201 160MHz driver is currently version 22.100.1.1 but in Device Manager there is a caution symbol in front of the regular Network adapter icon for this driver; as well, in the Device Status for this drive it says "Windows is still setting up the class configuration for this device. (Code 56)". This is also what I saw prior to restoring my computer to before I downloaded and installed the new driver.
Michael Taylor 60,161 Reputation points

2022-01-19T06:13:19.803+00:00

Personally I'd reinstall Windows as it sounds like you might have a corrupt system. Unless the BSOD has been happening since you installed new hardware then it doesn't seem like a hardware issue.
azja 21 Reputation points

2022-01-19T06:52:16.35+00:00

yup I'm gonna do a clean install right now and I hope this fixes the problem

Answer 3

Docs 15,761

Please run the V2 and log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Run:
https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Post a share link using one drive, drop box, or google drive into this thread.

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azja 21 Reputation points

2022-01-18T20:33:57.12+00:00

I hope this helps. Please inform me if the link does not work-- I don't have the best track record for sharing links properly.

https://drive.google.com/file/d/1qwlbTyrL-3atta6-lc2I2qAvuQvSrb4-/view?usp=sharing

Thank you for responding quickly.

Answer 4

Please perform the following steps:

1) Uninstall Kaspersky software using the applicable uninstall tool:
https://support.kaspersky.com/common/uninstall/1464
https://support.kaspersky.com/common/uninstall/12783

2) Connect the computer to the internet using Ethernet
Turn off wireless (hardware off if available)
Uninstall and reinstall:
Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit
c:\windows\system32\drivers\netwtw10.sys

https://answers.microsoft.com/en-us/windows/forum/all/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1

3) Identify the software related to gnf.sys then uninstall or uninstall and reinstall the software
If you cannot identify the software then search for gnf.sys and change to gnf.old.sys

4) Identify the ASUS software related to ArmourySocketServer.exe
If it is not used then uninstall this software.

5) Open administrative command prompt and type or copy and paste:

chkdsk /r /v

Run this command on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: or chkdsk /r /v E:

C:\WINDOWS\system32>chkdsk /r /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Plan to run the chkdsk switches on the windows drive overnight.

Event[9286]
Log Name: System
Source: Ntfs
Date: 2022-01-17T21:08:28.7760000Z
Event ID: 55
Task: N/A
Level: Error ? Opcode: Info ? Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: OWNER-PC
Description:
A corruption was discovered in the file system structure on volume C:.

The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".

gnf gnf c:\windows\system32\drivers\gnf.sys
klwtp KLwtp - WFP callout traffic inspector c:\windows\system32\drivers\klwtp.sys
netwtw10 ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit c:\windows\system32\drivers\netwtw10.sys

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azja 21 Reputation points

2022-01-19T00:22:19.813+00:00

I uninstalled the Wi-Fi driver, downloaded a new version of the driver, and restarted but when my computer turned back on the newest driver was automatically downloaded. Currently, I cannot connect to the internet through Wi-Fi but when I look at the properties of the driver it says that "Windows is still setting up the class configuration for this device. (Code 56)".

I renamed "gnf.sys" to "gnf.old.sys" and did not uninstall "ArmourySocketServer.exe" because I use this program to change settings on my Mother Board.

After all this, I used the "CHKDSK /r /v" command on all three drives and restarted but I could still not connect to the internet through Wi-Fi.

Could you tell me why, within the log, "klwtp KLwtp - WFP callout traffic inspector c:\windows\system32\drivers\klwtp.sys" is shown and if I should do something to that driver as well?

Answer 5

The logs displayed multiple BSOD starting November 2021.

At one time Windows Driver Verifier (WDV) was used.

The log collector only collected two of the BSOD.

There were multiple BSOD that did not create dump files and there were dump files that were no longer available to collect.

For the two BSOD that created mini dump files and were collected the debugging displayed three misbehaving drivers in each crash.

These crashes were dated 12/30 and 01/01.

At that time Kaspersky (klwtp), Intel Wifi, and gnf drivers were seen in the crashes.

Two weeks have passed without collecting new dump files.

There were many Armory application crashes.

If it is needed it's best to uninstall and reinstall the software.

The RAM modules are mismatched.
When were each of the RAM modules installed?

Please perform the following steps:

1) For all drivers use only the motherboard or component manufacturer websites

2) Indicate whether this is the website for the motherboard version: ROG STRIX B560-A GAMING WIFI (if there is a better webpage please post a new link)
https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b560-a-gaming-wifi-model/helpdesk_download

3) The currently installed BIOS was not seen on the website:
BIOS Version/Date American Megatrends Inc. 1017, 7/12/2021
Please upgrade the BIOS to the most up to date non-beta BIOS

4) Run this script from the earlier post and post a share link into this thread:
https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

5) Create a brand new restore point:
https://www.elevenforum.com/t/create-system-restore-point-in-windows-11.3602/

6) Read these links on Windows Driver Verifier (WDV):
https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Make sure that you understand how to use the commands to turn off the tool: verifier /reset and verifier /bootmode resetonbootfail

7) Uninstall and reinstall the Armory software

8) For the Intel Wifi driver > download the replacement driver to the desktop > disconnect Ethernet and Wifi > uninstall and reinstall the applicable driver

9) WDV can be started once you have made a new restore point and understand the methods to turn off the tool

If there is no immediate BSOD post a share link for the results of this administrative command prompt command:

verifier /querysettings

Plan to run WDV for 48 hours with various customized settings. And then for an additional 36 hours after the last BSOD.

+++ WER5 +++:
Fault bucket 2050522929476984796, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmourySocketServer.exe
P2: 0.0.8.30
P3: 6170d74b
P4: ArmourySocketServer.exe
P5: 0.0.8.30
P6: 6170d74b
P7: c0000005
P8: 0000000000064ec0
P9:
P10:

+++ WER6 +++:
Fault bucket 2050522929476984796, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmourySocketServer.exe
P2: 0.0.8.30
P3: 6170d74b
P4: ArmourySocketServer.exe
P5: 0.0.8.30
P6: 6170d74b
P7: c0000005
P8: 0000000000064ec0
P9:
P10:

+++ WER7 +++:
Fault bucket 2050522929476984796, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmourySocketServer.exe
P2: 0.0.8.30
P3: 6170d74b
P4: ArmourySocketServer.exe
P5: 0.0.8.30
P6: 6170d74b
P7: c0000005
P8: 0000000000064ec0
P9:
P10:

+++ WER8 +++:
Fault bucket 2050522929476984796, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmourySocketServer.exe
P2: 0.0.8.30
P3: 6170d74b
P4: ArmourySocketServer.exe
P5: 0.0.8.30
P6: 6170d74b
P7: c0000005
P8: 0000000000064ec0
P9:
P10:

Location : Controller0-ChannelB
BankLabel : BANK 1
Manufacturer : Corsair
MemoryType : DDR4
FormFactor : DIMM
Capacity : 8GB
Speed : 2400
Serial : 00000000
PartNumber : CMK16GX4M2Z2400C16
ECC : False
TypeDetail : {Synchronous}

Location : Controller0-ChannelB
BankLabel : BANK 1
Manufacturer : Corsair
MemoryType : DDR4
FormFactor : DIMM
Capacity : 8GB
Speed : 2133
Serial : 00000000
PartNumber : CMK16GX4M2D3600C18
ECC : False
TypeDetail : {Synchronous}

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azja 21 Reputation points

2022-01-19T05:26:35.4+00:00

I was able to complete everything fine until the step of uninstalling armoury crate. Whenever I launch the uninstaller it starts the process but then requests to restart the system so it can continue the installation. Once I agree and go to restart I get an error pop up right before the computer turns off. Afterwards, the uninstaller launches again and asks to restart the system once more.

I've done this 4 times already and nothing has changed.

Should I attempt to reset my computer and redownload windows- along with armoury crate- to see if that solves the problem?

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Computer keeps BlueScreening randomly Windows 11

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