A rule that I set up on outgoing emails is not following the exception that I set up

Question

A rule that I set up on outgoing emails is not following the exception that I set up

Erica Gardner 21

I have a rule set up on outgoing emails to notify me when the email is delivered. I have added an exception for people within my own company and I have selected every person in our outlook contacts as part of the exception. However, I still get delivery notices on every email I send to those people.
Did I make the rule wrong? FYI - I do not have the setting checked in Tracking to request delivery receipts on all messages I send. I rely on this rule to request the delivery receipt.
What would be the proper rule if I want a delivery receipt from only those recipients outside of my company's domain?

Andy David - MVP 115.6K Reputation points MVP

2022-01-18T17:40:57.513+00:00

What sort of rule is this? Please post the specific rule and where its created etc.
Erica Gardner 21 Reputation points

2022-01-18T20:30:01.297+00:00

It is a rule I created in Outlook. I've attached a screenshot from Outlook showing the rule.

Andy David - MVP 115.6K Reputation points MVP

2022-01-18T17:40:57.513+00:00

What sort of rule is this? Please post the specific rule and where its created etc.
Erica Gardner 21 Reputation points

2022-01-18T20:30:01.297+00:00

It is a rule I created in Outlook. I've attached a screenshot from Outlook showing the rule.

Answer 1

Hi @Erica Gardner ,

Welcome to our forum!

Based on my test on Outlook 365, I do the same test and find that this issue occurred when the exception addresses are internal email addresses. However, when the exception addresses are external addresses, the rule can work normally.

In order to reduce the inconvenience caused by this situation, as a workaround, it is recommended that you could try to create another rule to move the delivered notifications for these exception addresses to the deleted folder, as shown in the below figure:

Note about the condition you need to fill in:

Select from people or public group:
Please click people or public group and enter Microsoft Outlook
Select with specific words in the subject:
Please click specific words and enter Delivered:
Select with specific words in the subject or body:
Please click specific words and enter all the exception addresses

Hope to help you!

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Erica Gardner 21 Reputation points

2022-01-20T17:06:31.547+00:00

Thank you Christy for your help. I used your workaround to move the "delivered" emails to the deleted folder.

I also tried changing my original rule that requests the delivery receipts.
I added the exception "except with specific words in the recipient's address" and put in the domain name of our internal emails, but it didn't work either.

I'll just have to stick with your workaround suggestion.

Thanks again.
ChristyZhang-MSFT 10,371 Reputation points Microsoft Vendor

2022-01-21T01:29:22.24+00:00

Hi @Erica Gardner ,

Glad to hear that my suggestion is helpful to you! By the way, i noticed that the screenshot you provided contains your email address so I hid it for you. In order to avoid the disclosure of your privacy, please remember to hide your personal information when you post next time. Have a nice day:)

A rule that I set up on outgoing emails is not following the exception that I set up

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