Users can't print on network printers

Roberto 1 Reputation point
2022-01-18T17:31:09.91+00:00

We have a print server running on 2019 Datacenter. Our users are running windows 10. Everything was working fine but a few days ago, users started calling in saying that they cannot print. Printers are showing as the driver needing to be updated. Everything is up to date on the print server. Tried removing printers locally and re-adding but then get the an error which I will attach. If you try to install drivers, you get an error.

Any suggestions? 166075-thatdidntwork.png

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Limitless Technology 39,361 Reputation points
    2022-01-25T17:10:49.537+00:00

    Hi Roberto-1928,

    Thank you for your question.

    Try disabling SNMP on both sides and manually entering DNS and WINS server in the printer's web configuration.

    Another option that seemed to work was if you go into Device Settings -> Installed Options -> Printer Status Notification and changing this to "Off" might work.

    If the answer is helpful, please upvote and accept it as an answer.

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  2. Alan Morris 1,156 Reputation points
    2022-01-26T01:28:55.097+00:00

    Since the driver changed on the print server and the clients have not downloaded the new software automatically, it does not sound like the users on the client meet the new default requirement by Microsoft to be an administrative user in order to download and install the updated software, you probably call this software the print driver.

    It's the new requirement but you can change the default with a registry configuration. If you want to review the MS article on this here you go. https://support.microsoft.com/en-gb/topic/kb5005652-manage-new-point-and-print-default-driver-installation-behavior-cve-2021-34481-873642bf-2634-49c5-a23b-6d8e9a302872

    If you enable the PrintService / Operational logs on the client, you may gain some additional insight. https://www.papercut.com/kb/Main/LogPrintJobsInEventViewer

    The Admin logs from the client might have the past failures.

    Thanks

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