I don't get any notification from authenticator app

Question

Hi,

Last Friday I received a push notification to allow my Outlook account to sign in but I accidentally hit deny and didn't ask again. Since then, I haven't been able to use the app and I don't get any notifications...

I've uninstalled the app, data cleaner, turned off the mobile... but I still don't receive them and I can't work. It's a business account and the only way to authenticator is the app. Also, I've tried to use another authenticator app and text message but I didn't receive anything...

I'm very frustrated...Could you help me?

Answer 1

Hello @Rey Serrano, Raquel ,

Welcome to the MS Q&A forum.

My apologizes for the delayed response. I am posting my answer in case if someone will come around your question while troubleshooting the similar problem in the future.

Resolution:

If your account became blocked in the Azure AD, you need to contact your AAD Admin and ask to unblock you. To unblock the user, admin should complete the following steps:

1. Go to Azure Active Directory > Security > Multifactor authentication > Block/unblock users.
2. In the Action column next to the user, select Unblock.
3. Enter a comment in the Reason for unblocking box.
4. Select OK to unblock the user.

Reference: Block and unblock users.

Sincerely,
Olga Os