Microsoft authenticator app problems

Question

why is my Microsoft authenticator app saying I have no accounts and I cannot add an account I’m using this for my colleges and that I can’t login to my college accounts because no code is showing up on my Microsoft authenticator app screen it’s just saying add account

Answer 1

Did the app get reinstalled? If so you may be able to restore from a cloud backup. You can restore from backup but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.
You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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