Microsoft 365 Apps

Vikram Thukral 1 Reputation point
2022-01-19T08:23:55.593+00:00

Hi Team,

We are pushing updates for MS 365 Apps every month and for few of the machines, MS 365 Apps patches are not installing and not appearing in Software Center at all.
After digging into the logs, I got below under updatedeployment.logs.

Assignment {C63XXXXXXXXXXXXXXXX} has total CI = 1 UpdatesDeploymentAgent 14/01/2022 10:31:19 12740 (0x31C4)
GetUpdateInfo – failed to get targeted update, error = 0x87d00215. UpdatesDeploymentAgent 14/01/2022 10:31:19 12740 (0x31C4)



Assignment({CB3XXXXXXXXXXXXXXX}) already in progress state (AssignmentStateDetecting). No need to evaluate UpdatesDeploymentAgent 14/01/2022 11:22:33 8096 (0x1FA0)

When we checked the monitoring tab for the deployment, it shows compliant without any status message.

We already faced the same issue with windows updates few months back, where we were unable to push patch from SCCM to the device and getting the same error as (0x87d00215). It was due to the unstable state of devices as it was missing the lastest servicing stack and devices was not patched from almost more than one year. Hence we were able to resolve it.

But this case is different, we have pushed the MS 365 Apps – Semi Annual – 64bit as an application deployment in September itself and started patching it from November.
Please help on this.

Regards
Vikram Thukral166287-0x87d00215.jpg166247-alreadyin-prog.jpg166322-blankmessage.jpg166219-monitoring.jpg

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Amandayou-MSFT 11,051 Reputation points
    2022-01-20T08:02:58.733+00:00

    Hi @Vikram Thukral ,

    According to the error code 0x87d00215, it means "Item not found".

    Please check the update is required by the client, UpdateStore.log would record updates as missing if they are required. If it is not required or has been installed by client, there is no record in this log.

    166600-1201.png

    In the post, the error that patches is not needed by the client computer.
    https://techcommunity.microsoft.com/t5/system-center/sccm-software-updates-not-installing-to-endpoints/m-p/1656136

    If not, we could check if there is enough disk space on the remote DP? No Maintenance Windows on the device collection?


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