AIP Scanner error in log

Question

Dear all,

I'm autolabeling with AIP Scanner a folder where the files contain infotype (applying Internal for files not classified and conf./strict conf. for who have infotypes) but I found this error in the log after the scan (Enforce mode is on)

• No label or action to apply (as Stus i see Success but label is not applied)
• OpenFile failed, message: 'XMPFiles: No smart file handler available to handle file'
• An inactive label was specified

XMPFiles happen on all ".jpg" files and the others files are .doc and .pdf

Additional information from the

Scanned files:678082

Actions:
Classified:0
Labeled:6222
Labeled as Confidential:3154
Labeled as Strict Confidential:329
Labeled as Internal:2738
Labeled as Public:1
Remove label:0
Protected:0
Remove protection:0

Files with matched information types:4311

Skipped due to - No match:522382
Skipped due to - Not supported:444
Skipped due to - Already labeled:0
Skipped due to - Already scanned:0
Skipped due to - Require justification:0
Skipped due to - Unknown reason:0
Skipped due to - Excluded:146789
Skipped due to - Attribute:0

Failed:2245

Answer 1

Hello,
I'm having the same problem, did you find a solution?
I configured the AIP scanner. I enabled the autosuggest option on a tag and assigned it to a policy. I defined the account I use for the AIP scanner to the same policy. However, when I examine the output, it shows as "No label or action to apply".
I expect it to change in the ones labeled "General" because I have re-labeling turned on on the Azure side. Scanner does not work as expected.

Anyone with an idea, please help.