Teams Direct Routing Hybrid Calls

Question

Teams Direct Routing Hybrid Calls

Lukas Babinger 21

Hello,

I have a problem with Teams outgoing calls and direct routing. As not all of our users are using Teams as Softphone - they use normal phones - but all of them have a Teams Account, the calls are only available in Teams. Let me give an example:

User A: Using Teams as Softphone - direct routing - phonenumber 1

User B: Using a nomal phone (but Teams account is available) - no direct routing - phonenumber 2

If User B calls user A, everything is fine, Teams rings.

If User A calls user B, only Teams rings, but not the phone!

How can I route the calls to our SBC?

(The phone number was dialed, it was not a Teams call, but it became one.)

Answer 1

JimmyYang-MSFT 43,121 Microsoft Vendor

Hi @Lukas Babinger

Are these two users in the same organization?

Do you mean you want user A(Teams call) call to user B's normal phones?

Is the user B's phone number from Microsoft or from third-party carrier?

If you want to send a call to a user's mobile and desk phones at the same time, you can configure call endpoints to both Teams and to a third-party Private Branch Exchange (PBX) or Session Border Controller (SBC).It needs configure direct routing. For more details about its process, you could refer to the following article：

https://learn.microsoft.com/en-us/microsoftteams/direct-routing-call-notifications

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Lukas Babinger 21 Reputation points

2022-01-20T06:59:25.14+00:00

Yes of course, user A should be able to call user B's normal phones. So the call should be sent to our SBC. Therefore I configured direct routing with a number pattern (.*) to route all of our calls to the SBC. But calls to users which are available in our AAD (with the phone number) are always directly called in Teams. The numbers are from a third-party carrier. User A: +49 12345 -1 User B: +49 12345 -2. Both numbers are in the AAD. But user B has a normal phone, which does not ring if user A diales +49 12345 -2 in his teams client.
JimmyYang-MSFT 43,121 Reputation points Microsoft Vendor

2022-01-25T10:24:25.253+00:00

Hi @Lukas Babinger

Thanks for your reply. I will check it and will update if there is any news about it.
JimmyYang-MSFT 43,121 Reputation points Microsoft Vendor

2022-01-27T10:10:33.33+00:00

Hi @Lukas Babinger

Not sure if it is the main reason of your problem, have you tried to plan direct routing for user B?
Lukas Babinger 21 Reputation points

2022-01-28T07:01:41.197+00:00

Yes, as soon as User B´s Phone Number is available in Teams, the call does not leave Teams anymore. So I think maybe I need to configure any attribute which tells Teams to route calls not only inside Teams, but also to the SBC.
JimmyYang-MSFT 43,121 Reputation points Microsoft Vendor

2022-02-02T08:27:59.66+00:00

@Lukas Babinger

Yes, i also have the same idea with you.
Lukas Babinger 21 Reputation points

2022-02-02T15:19:03.767+00:00

Do you have any idea which attribute it is? I checked all CSOnlineUser Attributes but couldn´t find the correct one.

Teams Direct Routing Hybrid Calls

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