Computer has rebooted from a bugcheck with minidump, please help to analyse-Win10

Ng Eng Hock 21 Reputation points
2022-01-20T00:09:39.877+00:00

Dear Microsoft Experts,
one of our client desktop have BSOD regularly with error code VIDEO_DXGKRNL_FATAL_ERROR,
once checked in event viewer, it stated the computer has rebooted from a bugcheck,
I tried several solution e.g. sfc /scannow, DISM, but no joy.
Please assist to analyse the minidump file and advise...
thanks at advanced!!

link below is the minidump file attached:

https://drive.google.com/drive/folders/10pF5KXvyWrMEXAsehkFS5KGXgJ1-2v9W?usp=sharing

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Docs 15,146 Reputation points
    2022-01-20T04:32:51.143+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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  2. Shane Walsh 31 Reputation points
    2022-01-20T10:21:30.707+00:00

    Are the Graphics Drivers up to date? Make sure to run Windows Updates and to also check Optional Updates.

    Otherwise visit the device vender website and download the appropriate driver(s) from there.

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  3. Docs 15,146 Reputation points
    2022-01-21T03:19:00.627+00:00

    Today is 01/20/2022

    The logs displayed 3 BSOD.

    There were two on 1/13 and one on 1/19

    They were all bugcheck 113.
    (The Microsoft DirectX graphics kernel subsystem has detected a violation.)

    There were no misbehaving drivers identified in the debugging.

    Please perform the following steps: (in sequence)

    1) Upgrade the BIOS: M1UKT65A > > > 67A
    https://pcsupport.lenovo.com/ch/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m920s/10sj/10sjcto1ww/pc1cy3nz/downloads/driver-list/component?name=BIOS%2FUEFI
    https://pcsupport.lenovo.com/ch/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m920s/10sj/10sjcto1ww/pc1cy3nz/downloads/ds503907-flash-bios-update-thinkcentre-m720t-m720s-m720q-m920t-m920s-m920q-m920x-thinkstation-p330-tiny

    2) Run the Lenovo automatic driver update: (report any updated drivers)
    https://pcsupport.lenovo.com/ch/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m920s/10sj/10sjcto1ww/pc1cy3nz/downloads/automatic-driver-update

    3) Run: (post share links into this thread)

    https://www.tenforums.com/attachments/bsod-crashes-debugging/357096d1642080178-batch-files-use-bsod-debugging-tuneup_plus_log.zip

    4) Post images or share links for these settings:
    a) startup and recovery system failure
    b) virtual memory / page file

    5) Download and install: https://www.intel.com/content/www/us/en/support/detect.html
    (report any new driver installations)

    6) With the above new settings the computer is optimally configured to create memory dump files for debugging

    7) Run the Lenovo custom diagnostics (all boxes) overnight > post images or share links of the tests performed with results
    https://pcsupport.lenovo.com/ch/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m920s/10sj/10sjcto1ww/pc1cy3nz/diagnostics

    8) For any new BSOD please run V2 and post a new share link into this thread

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  4. Limitless Technology 39,366 Reputation points
    2022-01-21T09:53:12.187+00:00

    Hello NgEngHock

    The VIDEO_DXGKRNL_FATAL_ERROR blue screen error can appear during the process of installation of a new hardware driver or software. Its symptoms are misconfiguration of the device, malware infection, driver conflicts or issues on the firmware.

    I would recommend:
    A) Update firmware and GPU drivers. To perform the update, after downloading the needed files from the manufacturer's website, you can disconnect from the internet temporary and disable your Antivirus program to avoid it to block any of the update and installation.

    B) Perform a clean boot, disabling other 3rd party services that can interfere with your graphic card: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    --If the reply is helpful, please Upvote and Accept as answer--

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