Azure Duplicate Billing Issue

Question

The long story short is that recently when we try to pay our Azure billing, we have to pay for the last 3 months bill even though in Azure invoices list, it only showed that the due amount is only 2 months. This is the screenshot of the invoices page before i made the payment

So when i try to pay, it charges our company credit card with the total amount of 23 million IDR which is actually the total amount for the last 3 months.

If you asked me why there are some due amounts before October, i am not sure for that part as well but we already paid the full amount up until October 2021. Otherwise, our billing would be disabled already. So i think this might be some bugs on Azure billing platform.

To be honest, it never came to my mind that Azure which is supposed to be one of the leading cloud providers can have such major issues on their billing platforms. The first issue is the invoice that we already paid still showing as the amount due as in the screenshot provided above. We can still bear with it but the duplicate billing charges is the one that i can't understand how they can let this happen. And the worst part is their support team doesn't even have any sense of urgency as well. I guess it's kind of expected from the outsourced support team since they're not working directly under Azure or Microsoft. I've raised the issue 3 days ago and up until now, it seems no reply from them yet. On the other hand, my company keeps chasing me to follow up with Azure regarding this.

We're using several cloud providers but the support team from Azure seems comparable to Digital Ocean which is one of the cheap cloud hostings and you can't really expect much from their customer support as well. So i would gladly welcome any advice from the community on how i can move forward with this. Moving out from Azure probably would be the last option that we have to do but if possible, we're trying not to do that since it would involve migrating our whole applications to different providers asw ell

Answer 1

Hello,

I see this as billing discrepancy issue and would require your Azure account/subscription details to investigate further to understand what is causing billing on your account and help your accordingly. I recommend you to contact Azure billing support team by raising a support request using this link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Creating billing related tickets are free so you are good if you don't have any dedicated support plan.

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Answer 2

Actually i already created the support ticket and provided all the details in the ticket. But now after 3 days, still no reply from them. Not sure if they already started looking into it or not yet but i can't really tell since they haven't replied to me yet

Answer 3

@Alam - Thanks again for reaching out patiently waiting while the support was trying to resolve your issue.

Now, I see that the issue is resolved, and they have refunded the amount back to you as a goodwill gesture.

Hope that resolved the issue for you.

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