"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later" while enter email address to access one drive personal vault after 2 step verification process

vishvendra singh 1 Reputation point
2022-01-21T12:23:02.41+00:00

while enter email address to access one drive personal vault after 2 step verification process following message appeared

"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later"

when we enter incorrect email address then following message appears " **

  • If xxxxxx@Stuff .com matches the email address on your account, we'll send you a code.

**"

I am unable to access my personal vault due to above loop.

I also try to change security by way of adding mobile number it takes 30 days to activate mobile verification.
please resolve my issue

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,571 Reputation points
    2022-01-24T05:59:43.323+00:00

    @vishvendra singh

    Sorry for the inconvenience.

    Where did you access the personal vault?
    Such as OneDrive online or local OneDrive syn floder.

    If you have tried both methods above and the same issue occurs, it is recommended to change the password of your Microsoft account to have a check.

    I also suggest you change the network connection, if you are using any proxy service, please disconnect first.
    Here are some commands, you could try to run them in Command Prompt (Run Command Prompt as administrator), see more please refer to "Run network commands".
    netsh winsock reset
    netsh int ip reset
    ipconfig /flushdns

    If this issue does not go away, it is recommended to contact Microsoft by phone to verify whether there is a service interruption in your area. Thanks for your understanding.


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