User Information list not showing Title and Department values for users.

Umr 521 Reputation points

In SharePoint 2013 User Profile Synchronization is working fine and users with all data including Title and Department is synced with UPSA.
When search for the few users in "User Information List" it just shows the user name , no department or title in UIL.
When edit the user information in User Profile Service application and save it with out making any changes , UIL displays Title and department as expected for that user only. I ran the SP to Site Full Synchronization job every time and also "stsadm -o sync -listolddatabases 0" shows todays data for that database sites collection is residing in.

Any idea why UIL is not displaying information even its updated in the UPSA as per AD and command also shows todays date ?

Thanks in advance.

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Elsie Lu_MSFT 9,756 Reputation points

    Hi @Umr ,

    Per my test, I can reproduce this behavior in my end. Sync was successful.

    Use this command to update UIL manually and then the property is correct:

    Set-SPUser -Identity $user -SyncFromAD  

    In DC:

    User Profile Service Application:


    After running the command:

    Update User Information List

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    2 people found this answer helpful.

  2. sadomovalex 3,626 Reputation points

    check this forum thread: User Information List not sync'd with User Profile database. There are few other solutions for similar issue.

    1 person found this answer helpful.