Hello @Sherri Khan
The error 0x80244018 also comes with the error message WU_E_NO_USERTOKEN. So error code 0x80244018 may be caused by various reasons:
- > The third-party application interferes the Windows update.
- > The Windows Update is blocked by the VPN or proxy.
- > The Background Intelligent Transfer Service is disabled.
- > Windows Update component service is
- > The system files are corrupted.
Since we don`t know what exactly you did tried to do, please check the methods below and post back here so we know if any of them made some change:
Use Windows Update Troubleshooter - > Go to Update and Security, click on Troubleshoot in the left-hand pane, and select Additional troubleshooters. Then run the Update troubleshooter and check the results.
Repair Your System Files - > Press the Windows and X keys on your keyboard and select Command Prompt (Admin).
Run the following commands one by one:
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
- > Restart the Update Service and Rename the SoftwareDistribution Folder
Launch Command Prompt with admin privileges again and run the following commands hitting Enter after each one: net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver Wait for the processes to complete, and then check for updates again. - > Delete the ThresholdOptedIn Registry Entry
Launch the Registry Editor and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability. Then remove the ThresholdOptedIn entry if it’s available on your computer.
- > The best recommendation is to uninstall third party antivirus software and run a clean tool from this vendor to remove installed filed. If a VPN software is installed, try to un-install this software. Then reboot the machine and try to install the update again.
-> Check whether the BITS service is running
BITS or Background Intelligent Transfer Service is a Windows service that is required to provide updates. To ensure that this service is actually running, do the following:
Enter Services into the search box of the taskbar, and launch the Services entry in startmenu with Run as administrator.
After confirming User Account Control, search in the Services window for Background Intelligent Transfer Service entry.
Launch the service and see, if errors occur. The start type should be 'Automatic (delayed)'.
- > Check the Proxy Settings
In some cases a proxy server is the cause for the issue. So it will be helpful to check the Internet Explorer's proxy settings.
Press Windows key and R key together to open Run dialog, then type ms-settings:network-proxy in the box and click OK to continue.
In the pop-up window, navigate to the Manual Proxy Setup and then change the toggle to Off under Use a proxy server.
When it is finished, reboot your computer.
Hope this helps with your query!
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