Problem for my Microsoft account to get Windows 10 ProductKey and Office Apps

Question

Dear Sir or Madam,

I am a student of University Duisburg-Essen, and am writing to ask why I could not get the ProductKey of Win 10 by using my University Email address.

It is difficult to describe the problem, so that I save two pictures below.

I have visited the technical team of my Uni, and they told me that I should contact service of Microsoft group. In this case, I am willing to ask for help and receive your reply.

Best regards,

Deyu Zhang

Answer 1

Hello Deyuzhang

I can recommend you the process described in the answers for the next forum thread with exactly the same issue.

https://learn.microsoft.com/en-us/answers/questions/119914/unable-to-get-azure-for-student.html

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