Problem for my Microsoft account to get Windows 10 ProductKey and Office Apps

deyu zhang 1 Reputation point
2022-01-23T08:52:15.187+00:00

Dear Sir or Madam,

I am a student of University Duisburg-Essen, and am writing to ask why I could not get the ProductKey of Win 10 by using my University Email address.

It is difficult to describe the problem, so that I save two pictures below.

167561-2.png
167562-1.png

I have visited the technical team of my Uni, and they told me that I should contact service of Microsoft group. In this case, I am willing to ask for help and receive your reply.

Best regards,

Deyu Zhang

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Limitless Technology 39,351 Reputation points
    2022-01-24T15:22:09.067+00:00

    Hello Deyuzhang

    I can recommend you the process described in the answers for the next forum thread with exactly the same issue.

    https://learn.microsoft.com/en-us/answers/questions/119914/unable-to-get-azure-for-student.html

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