Forgot admin password of the azure AD. Self reset is disabled (only one global admin)

Vladimír MATOUŠEK 21 Reputation points

We are unable to log in with an admin account to AZURE AD. Reports invalid account or password. Single admin account. All best practices tested. Can I resolve the account issue?

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. VipulSparsh-MSFT 15,981 Reputation points

    @Vladimír MATOUŠEK Thanks for reaching out.

    For your scenario, you will need to contact our MS support team using the numbers provided here :

    The support team will then verify your identity and once the verification is done, they will help you unblock the tenant.
    For future purpose after this issue is resolved do have some emergency access plan. Please read more about how you can create one here :

    Let me know if you need any further help on this.


    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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