Forgot admin password of the azure AD. Self reset is disabled (only one global admin)

Vladimír MATOUŠEK 21 Reputation points
2022-01-24T09:55:06.833+00:00

Hi,
We are unable to log in with an admin account to AZURE AD. Reports invalid account or password. Single admin account. All best practices tested. Can I resolve the account issue?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. VipulSparsh-MSFT 16,246 Reputation points Microsoft Employee
    2022-01-24T10:28:33.44+00:00

    @Vladimír MATOUŠEK Thanks for reaching out.

    For your scenario, you will need to contact our MS support team using the numbers provided here :
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    The support team will then verify your identity and once the verification is done, they will help you unblock the tenant.
    For future purpose after this issue is resolved do have some emergency access plan. Please read more about how you can create one here : https://learn.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Let me know if you need any further help on this.

    -----------------------------------------------------------------------------------------------------------------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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