Remote assistant

Mafklaper 1 Reputation point
2022-01-24T10:40:06.973+00:00

Hi all,

I have setup remote assistance.

We have a multi tenant situation where we have 6 domains and 1 management domain. We will call the management domain domain A. For all my tenants MSRA seems to work but I have a problem in domain B.

I have created the Helper group on domain B and have added users from domain A to this group. This works for the accounts of our infrastructure team but not for out helpdesk users they are also a member of this group.

After checking the event viewer I see this message: 167895-microsoftteams-image-3.png if I use my infrastructure team account I have no problem at all.

I hope you guys can help me

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  1. Limitless Technology 39,366 Reputation points
    2022-01-24T15:57:16.73+00:00

    Hi there,

    You need to make sure that the helpers are in this format

    domain_name\user_name
    domain_name\group_name

    Check if the terminal services are allowed through group policy as well as remote assistance runs through TS.

    Here's a link to the step by step guide for remote assistance

    Step-by-Step Guide to Remote Assistance
    https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-xp/bb457004(v=technet.10)?redirectedfrom=MSDN

    Here is a thread as well that discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

    https://social.technet.microsoft.com/Forums/en-US/dc59375c-3108-4f55-8110-51f541451e6c/there-was-a-problem-interacting-with-com-object-833e4010aff74ac3aac29f24c1457bce?forum=win10itprogeneral

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