Remote assistant

Mafklaper 1 Reputation point

Hi all,

I have setup remote assistance.

We have a multi tenant situation where we have 6 domains and 1 management domain. We will call the management domain domain A. For all my tenants MSRA seems to work but I have a problem in domain B.

I have created the Helper group on domain B and have added users from domain A to this group. This works for the accounts of our infrastructure team but not for out helpdesk users they are also a member of this group.

After checking the event viewer I see this message: 167895-microsoftteams-image-3.png if I use my infrastructure team account I have no problem at all.

I hope you guys can help me

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  1. Limitless Technology 39,351 Reputation points

    Hi there,

    You need to make sure that the helpers are in this format


    Check if the terminal services are allowed through group policy as well as remote assistance runs through TS.

    Here's a link to the step by step guide for remote assistance

    Step-by-Step Guide to Remote Assistance

    Here is a thread as well that discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.


    --If the reply is helpful, please Upvote and Accept it as an answer--

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