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Through investigating I realized after a high CPU spike, my VM restarted on its own and since then I am unable to remote to it. Testing the connection on the Azure portal shows I should be able to connect to the VM but I am not able to. Has anyone ever experienced this issue? Any way to resolve it?
I followed the Azure RDP troubleshooting doc and none of those steps worked.
Update: The issue was resolved, detaching the disc and attempting a repair seems to have narrowed it down to a particular VPN software that had taken over the ports for connection. It was uninstalled, the disk reattached and connecting was once more possible
The issue was resolved, detaching the disc and attempting a repair seems to have narrowed it down to a particular VPN software that had taken over the ports for connection. It was uninstalled, the disk reattached and connecting was once more possible
Hi @Anonymous ,
I haven't noticed a restart caused by high CPU load on a VM so far.
The VM restarted in Azure or it's just a restart of the OS of the VM?
Maybe it's worth to redeploy the VM on a new Azure host. You can do this in the Azure portal:
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
Probably should have mentioned what I’ve tried. I did do that but same result
Hi @Anonymous ,
ah ok.
Do you see the restart of the VM in the Azure Portal in the Activity Log?
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
@Andreas Baumgarten unfortunately no. Tried the redeploy again and still nothing. I also try to troubleshoot and I keep getting this message even though the VM says it is already ina running state:
Hi @Anonymous ,
if there is no reboot in the Activity Log of the VM it looks for me the VM OS maybe crashed/restarted. Are there any logs with helpful information (EventLog if it's a Windows VM).
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
Yeah I am thinking it crashed but in boot diagnostics it shows the screenshot that it is up so I am a bit lost on what is going on. As for the logs, none to reference at the moment. Even if I try restoring from a backup it doesn't work. Which is expected considering the backup would have been after it crashed. The backup items before restored fine but I would still like to have an idea on what caused this in the event it happens again.
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