Intune Kiosk minimizes Citrix Workspace App

Question

Intune Kiosk minimizes Citrix Workspace App

jhauan 1

I have configured a Windows 10 Kiosk profile with Autologon and Multi-app setup. Everything works great except when opening an application from the storefront. The .ica file launches Citrix Workspace App. You login to the app and then the whole Kiosk shell goes to the front and Citrix gets minimized in the background so you have to ALT-TAB to get it back up.
Tried setting the following registry key to 0. HKCU\Control Panel\Desktop\ForegroundLockTimeout to 0 but it still gets minimized.

Anyone else experience this in Kiosk mode? Anything else running in Kiosk works fine, you can open up websites and applications just fine but its opening .ica files through Citrix Workspace App that seem to cause this behaviour, especially if the Citrix app is triggering several windows.

Timmermans, DE Dennis 0 Reputation points

2023-02-23T08:34:51.5666667+00:00

Hi Juan,

Can you tell me how you configured your Kiosk mode in intune ?

Mine wont work. it downloads the ica file in downloads, and cannot make connection with Storefront
jhauan 1 Reputation point

2023-02-23T10:22:29+00:00

I see i don't have that kiosk profile anymore but are you sure Citrix Workspace App have been installed? If you are in the kiosk mode, you can just log out and login with a regular user to get out of kiosk mode. Then make sure the Citrix Workspace App is installed.

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Timmermans, DE Dennis 0 Reputation points

2023-02-23T08:34:51.5666667+00:00

Hi Juan,

Can you tell me how you configured your Kiosk mode in intune ?

Mine wont work. it downloads the ica file in downloads, and cannot make connection with Storefront
jhauan 1 Reputation point

2023-02-23T10:22:29+00:00

I see i don't have that kiosk profile anymore but are you sure Citrix Workspace App have been installed? If you are in the kiosk mode, you can just log out and login with a regular user to get out of kiosk mode. Then make sure the Citrix Workspace App is installed.

Answer 1

Lu Dai-MSFT 28,501

@jhauan Thanks for posting in our Q&A.

From your description, other apps will stay front and only open .ica files through Citrix Workspace App will get minimized in the background. Did this situation occur in a device without enrollment and without kiosk mode? Based on my understanding, there is no such setting to making apps stay front in the kiosk profile.

Given this situation, it is suggested to contact Citrix support to consult if it is caused by the app itself.
https://support.citrix.com/plp/products/citrix_workspace/tabs/popular-solutions
Note: Non-Microsoft link, just for the reference.

Thanks for understanding.

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jhauan 1 Reputation point

2022-01-26T10:56:47.153+00:00

Situation only occurs when Kiosk Mode is activated. Some apps launch fine through Citrix but if the app triggers several windows inside of the app it somehows affects the kiosk mode going to the front.
Lu Dai-MSFT 28,501 Reputation points

2022-01-27T00:37:40.62+00:00

@jhauan Thanks for your update. It is needed to do log analysis for the whole process based on your specific environment to find the root cause. With Q&A limitation, Q&A is not the best channel for such log analysis case. It is better to create an online support ticket to get more accurate help. It is free. Here is the online support link and hope it is helpful.
https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.

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Intune Kiosk minimizes Citrix Workspace App

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