Why can I only go back 1 year when searching in an Outlook Shared mail box?

Pam Taylor-Smith 1 Reputation point
2022-01-25T17:52:55.93+00:00

We have a shared mail box in our Office 365 account, we use it to archive emails that we need to reference sometimes 2 - 3 years after the email was sent. When I complete a search it only provides me with emails going back 1 year from the sent date. Is there a way to change the settings on that shared box to search back further without going to the online version and searching in specific date ranges?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 140.8K Reputation points MVP
    2022-01-25T17:56:17.937+00:00

    Hi, is the shared mailbox configured to cache downloaded folders?

    If so, uncheck that option in Outlook and restart Outlook and search again:
    https://support.microsoft.com/en-us/topic/performance-and-synchronization-problems-when-you-work-with-folders-in-a-secondary-mailbox-in-outlook-d45e5881-3d32-ca00-6338-5962cfc41ea8

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