Share via

RDP connection via "Windows Mobile App" issue

Anonymous
2024-12-01T17:25:48+00:00

I used to connect remotely from my phone (iOS) to my laptop (Windows 11 Pro) via the Windows Mobile App (formerly the RDP app), but recently I got an error when trying to connect using mobile data.

At the same time, if I use Wi-Fi to connect (not just within my home network, but anywhere), everything works perfectly.

If I connect via the mobile hotspot of another phone that uses the same mobile operator (for my phone it is supposedly a Wi-Fi connection) then the remote connection works without any problems. So the problem is not on the mobile operator's side.

I tried resetting the network settings on my iPhone, but that didn't help.

I have licensed and up-to-date software on both my laptop and my phone.

There are no other problems with the mobile network on the phone, except for a similar problem when working in the ASUS router app.

Remote Desktop is configured properly and the connection via Wi-Fi is working without any problems.

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-03T09:17:21+00:00

    Hello,

    Thank you for posting in the Microsoft community forum.

    I understand that you have addressed the network issue, which may also be related to the remote desktop self-signed certificate. It is recommended that you further check the renewal of the remote desktop self-signed certificate on the remote device.

    See this article for detailed steps: An internal error has occurred - Windows Server | Microsoft Learn

    I hope this helps.

    Best regards

    Jacen

    0 comments
  2. Anonymous
    2024-12-03T13:46:15+00:00

    Thanks for the answer, but the problem is not in the laptop settings. I tried it on several remote devices, but it does not work. This is a problem on the Windows Mobile App for iOS side. Or in the iPhone settings. Or I do not understand your answer correctly and then please explain in more detail how I can configure the certificates on the iPhone, since your link leads to instructions for configuring a PC on Windows.

    0 comments