Win11 cannot automatically recognize my keyboard

Xu Zhang 1 Reputation point
2022-01-25T22:25:41.017+00:00

I recently purchased Dell Alienware R13 that preinstalls Win 11 pro. This Win 11 system fails to recognize my USB keyboard (Topre realforce 104UG).

When I open system-->device, I can see that the error messages says that my realforce keyboard has a driver error. I tried to remove the device in system->device, and scan for hardware change in Device manager. The device manager can install the HID device driver for me and make my keyboard work. BUT It only works until I shut down my comuptuer, and I have to repeat this process to make my keyboard work after power on or restart Win 11.

Is there any way to make the system automatically recognize my keyboard? It is EXTREMELY ANNOYING to handle those drivers every time I boot the system.

Thank you!

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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Windows 11
Windows 11
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  1. S.Sengupta 14,561 Reputation points MVP
    2022-01-26T01:36:50.927+00:00

    You may test it by using a different USB port.

    kindly go through the following Microsoft article:

    Troubleshoot common USB problems