Cannot access pearson VUE

Question

Hi,

I have registered on Learning platform and filled certification profile. But I could not be transferred to Pearson VUE and check my MS ID.
I received the following message:
"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

I have tried to do all of suggested options.

Thank you in advance for your investigation,
Norbert

Answer 1

Hi @Norbert Barazda ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

You may also contact the PearsonVUE support over here:
https://home.pearsonvue.com/Contact-Us.aspx

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Best regards,
Leon