Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Where is d option in MS authenticator to scan a QR code?
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Tadhg O'Sullivan
6
Reputation points
Where is d option in MS authenticator to scan a QR
Microsoft Security | Microsoft Authenticator
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Molina, Jessica 5 Reputation points2024-03-06T16:29:32.11+00:00 The answers provided so far do not address this specific scenario.
- Please to the person who responds read, digest and analyze the details provided.
- Please to the person who responds consider first any questions or details the might need to fully understand the scenario. Please ask the question or request the details - then answer
Scenario Details
Microsoft Entra ID User account is active and valid
Microsoft Entra ID is requiring Microsoft Authenticator app for authentication for thisUser
Microsoft Entra ID Authentication methods "Revoke multifactor authentication sessions" link has been clicked for this User
Microsoft Entra ID Authentication methods "Require re-register multifactor authentication" link has been clicked for this User
Microsoft Entra ID account has a valid phone and valid email authentication contact info added and saved for this User
The User has the installed Microsoft Authenticator app on phone (same phone in contact info)
The User has previously add the corresponding account to Authenticator App.
The Authenticator App has Notifications enabled
The Authenticator App has Camera access enabled
The phone is responding to notifications sent from the tenant where the User's account is set up.
When the User attempts to authenticate the following steps occur
- User is prompted to download and install the Microsoft Authenticator App The User already has Microsoft Authenticator app installed on phone. User clicks Next
- User is prompted to Add account The User already has the applicable account setup and visible from within Authenticator app. User clicks Next
- User is prompted to Scan the QR Code specifically the text at this step reads: "Use the Microsoft Authenticator app to scan the QR code...." THE QUESTION: HOW? Please provide step by step detail advising HOW do you use the Microsoft Authenticator app to scan the QR Code. The User is looking at a screen that contains the valid and applicable User tenant and User account on the Microsoft Authenticator home page. The set up for camera permissions and enabled notifications is complete, responsive and valid as required. The User is unable to identify a menu, settings or any option at this step in the process of authentication to use the Microsoft Authenticator app to scan the QR Code.
Please ensure you understand this specific scenario before answering.
Please provide step by step detail advising HOW do you use the Microsoft Authenticator app to scan the QR Code.
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