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HP laptop W10 Pro stuck in Windows repair loop. when booting from usb stick with the idea to go back to earlier restore point Bitlock key is asked but key is not known

Didier Cauberghe 26 Reputation points
2022-01-26T12:44:33.353+00:00

Hello,
I have a issue with a HP laptop W10 Pro. The laptop is in the Windows repair loop and i have tried all the options on the repair screen always restarting.

When i try to boot from a W10 usb stick to try to set it back to earlier restore point he is asking for Bitlocker code.

I never activate Bitlocker and i am almost 100% sure the client who is using it has not the knowlidge to activate it. So the code is unknown.

The user is a local account not connected to a microsoft account. The only link maybe in the outlook there is a Microsoft 365 account software and mailbox but when i try to login on Microsoft account with this email adres and password no bitlocker key is uploaded.

Is there a workaround since the laptop is still booting but in the repair loop.

Meanwhile i have checked another laptop also HP from another client and there is also bitlocker active . I didnt set it active.
So i think actrivated by a update ?

The client has a lot of files local on the desktop wich he want back....

Any suggestions are welcome !

Thanks

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Limitless Technology 39,511 Reputation points
    2022-01-26T19:09:42.71+00:00

    Hi @Didier Cauberghe

    If your device is a modern device that meets certain requirements to automatically enable device encryption, your BitLocker recovery key is automatically saved to your Microsoft account before protection is activated.

    You can try to recover them by following these articles.

    Finding your BitLocker recovery key in Windows
    https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

    BitLocker recovery guide
    https://learn.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-recovery-guide-plan

    You can also try to disable the secure boot in the UEFI and try logging into your device.

    -Open the PC BIOS menu:
    You can often access this menu by pressing a key while your PC is booting, such as F1, F2, F12, or Esc.
    Or
    From Windows, hold the Shift key while selecting Restart. Go to Troubleshoot > Advanced Options: UEFI Firmware Settings.
    -Find the Secure Boot setting in your BIOS menu. If possible, set it to Disabled. This option is usually in either the Security tab, the Boot tab, or the Authentication tab.
    -Save changes and exit.

    https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/disabling-secure-boot?view=windows-11

    Hope this resolves your Query!!

    --------------

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