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Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,150 questions
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Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail
If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42
Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs
--please don't forget to upvote and Accept as answer if the reply is helpful--