Hanging error or blue screen when plugging in usb devices (USB, mouse, keyboard)

Question

Hello everyone. My laptop DELL Latitude 7490 every time I plug in the USB, it crashes or blue screen of WHEA_UNCORRECTABLE_EROR error. I've tried with mouse and keyboard and it's the same. I have had this error for a long time, I tried reinstalling windows a few months ago but this situation is still happening. Sometimes a mouse can be plugged in, but rarely. I tried plugging in Safe Mode and BIOS Menu, the mouse and keyboard both work normally. May everyone help you.

Answer 1

Try run Windows Update and download and install all updates.
Try open start and run the system using Clean Boot and see if the problem persist?
Take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If not enable services one by one to identify which one causing this issue.