Hanging error or blue screen when plugging in usb devices (USB, mouse, keyboard)

Nguyễn Cảnh 1 Reputation point
2022-01-27T04:30:13.893+00:00

Hello everyone. My laptop DELL Latitude 7490 every time I plug in the USB, it crashes or blue screen of WHEA_UNCORRECTABLE_EROR error. I've tried with mouse and keyboard and it's the same. I have had this error for a long time, I tried reinstalling windows a few months ago but this situation is still happening. Sometimes a mouse can be plugged in, but rarely. I tried plugging in Safe Mode and BIOS Menu, the mouse and keyboard both work normally. May everyone help you.168749-image.png

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Reza-Ameri 16,861 Reputation points
    2022-01-27T17:51:55.757+00:00

    Try run Windows Update and download and install all updates.
    Try open start and run the system using Clean Boot and see if the problem persist?
    Take a look at:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    If not enable services one by one to identify which one causing this issue.

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