Additional SQL Server features and topics not covered by specific categories
Hi HuiSky,
The DNS name you are using to connect to the server may not be resolving to the IP hosting the instance. You can check this by using nslookup to resolve the name and verify this resolves to the instance IP address you have configured on the SQL server. Refer to this blog to get more information about DNS.
If this is still not work, please check that there isn't a SQL Alias present in the machine's SQL Client configuration for the remote server name.
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Best regards,
Cathy