Laptop log in issue

Francis Dsouza 1 Reputation point

Hi, I have hp x360 laptop and out of nowhere it is asking me for password instead of set PIN. I had also set fingerprint reader to sign in to my laptop. I do not have any of two options to sign in to my laptop but password. I wonder if it is password of my microsoft id which i first used to sign in on my laptop but i never set it to log in to my PC. Please help. I do not remember the account name of my microsoft id used and so I am not able to reset the id password on another PC.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,747 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 39,336 Reputation points

    Hello FrancisDsouza

    If your logon information was through a Microsoft ID, the only way to recover either password or PIN is by knowing the ID or account.

    If you were using a local user, the only option is if you have set your security questions during the installation of Windows, and thus being able to Reset your password from the logon screen.

    --If the reply is helpful, please Upvote and Accept as answer--

    0 comments No comments