HP Spectre 360 PC will only charge if laptop is turned off after Windows 11 upgrade

Question

After upgrading my HP Spectre x360 -15 df up to Windows 11, the batter will no longer charge if the PC is turned on. I have tried multiple power adaptors (same results), I've ran the batter, and power diagnostics (no problems or failures) all without any effect. When I plug the PC in, it shows charging for about 2 seconds, then the charging light goes off and the CP icon shows it is not charging, and the PC battery begins draining. However, if I let it go into sleep mode, or turn the laptop off, the batter charges fine. So it appears the PC does not "think" it is plugged in when it is. I've tried all of the suggestions for solving this under Windows 10 (apparently it was a known issue then), but none of them work for Windows 11. Plus, when I go to HP's site for updating my drivers, it does not give me the option of Windows 11 updates - only Windows 10.

This question requires you to attach a tag - but you don't really have any applicable tags. Very frustrating working with Microsoft products.

Answer 1

Please perform the following steps:

1) Run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive

https://www.elevenforum.com/t/bsod-posting-instructions.103/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

2) Run:

a) Tuneup_plus_log.bat
https://www.tenforums.com/attachments/bsod-crashes-debugging/353432d1638246611-batch-files-use-bsod-debugging-tuneup_plus_log.bat
https://www.tenforums.com/attachments/bsod-crashes-debugging/357096d1642080178-batch-files-use-bsod-debugging-tuneup_plus_log.zip

b) Get_Powercfg_info.bat
https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

3) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic

For each troubleshooter click > Advanced > uncheck Apply repairs automatically > click next > when completed click View detailed information > use the snipping tool > post images or share links into this thread

4) Download and install:
HP PC Hardware Diagnostics UEFI – v8.4.0.0
https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135884.exe
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

5) Plan to run the HP UEFI hardware diagnostics overnight using extensive > loop until error > the next day click esc > take pictures with a camera or smartphone camera > post images of the tests performed with results into this thread

6) Enter the computer's HP serial number into this webage: https://support.hp.com/us-en/drivers/laptops
Post a URL into this thread.

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
.
.
.
.
.

Answer 2

Please roll back the upgrade during the default 10 day time period.

Or modify the number of days for a roll back.

Open administrative command prompt and type or copy and paste:

DISM /Online /Get-OSUninstallWindow​

DISM /Online /Set-OSUninstallWindow /Value:60

If the Error 1168 appears it indicates that the previous version was deleted and that there is no version to go back to.

Once you have returned to the prior Windows version report the findings.

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
.
.
.
.
.

Answer 3

I shall suggest you to visit nearest HP vendor and get the power system diagnosed.

Windows update will automatically install Windows 11 drivers.