All inbound calls are going straight to voicemail

Jenny D 11

I am in the process of testing Teams Calls. My settings show that it should ring for 20 seconds before going to voicemail.
However, I just tested 5 calls to my Teams number and all calls are going straight to voicemail and it doesn't ring on my cell phone or my laptop.

Please help me understand how to get this to work correctly.

Thank you.

1 answer

JimmyYang-MSFT 56,016 Reputation points Microsoft Vendor

2022-01-31T06:58:23.167+00:00

Hi @Jenny D

Does anyone else have the same problem in your organization?

In this case, it firstly recommend you check your call rule in Teams Settings. To check it, you could click ... >Settings >Calls. In call answering rules, select call rings me and do nothing like the following picture:

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Jenny D 11 Reputation points

2022-02-01T22:16:41.97+00:00

Hi Jimmy,

Yes, I am confirming that the call only rings to me. I have it where it goes to voicemail after 20 seconds. But for some reason it goes to voicemail after 1 or 2 rings and says I'm not available.

I changed the Call Settings to:

I tested again and still the phone rings once and goes to voicemail and says I'm not available. Are there other settings besides Call Settings I should be aware of on the Admin side?

I also want to note that I'm using Teams in the Browser (Google Chrome) because I have another client with Microsoft Teams on the desktop. Do you think this could be an issue on why the calls are not coming in?

JimmyYang-MSFT 56,016 Reputation points Microsoft Vendor

2022-02-02T10:34:02.78+00:00

Hi @Jenny D

What is you Teams status in your client when others call you?

Also please check if you have enabled these setting in your Teams admin center.

JimmyYang-MSFT 56,016 Reputation points Microsoft Vendor

2022-02-07T08:18:30.303+00:00

@Jenny D

Haven't received your message for a long time.

Do you have any further issue on this topic?
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All inbound calls are going straight to voicemail

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