Authenticator issues

Question

I lost my phone that originally had my Authenticator app on it I did not back it up in the cloud now on my new device I downloaded Authenticator but I can’t get into any of my apps because it’s not the same phone same device I need help I need to get inside my apps thank you

Answer 1

You can restore from backup but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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