copy paste is not working

Question

Hi All,

we have policy configured the App protection policy in Intune for Android and iOS. Under the Data Protection setting for "Restrict cut, copy, and paste between other apps" set to "Policy managed apps with paste in" however user are unable to paste the information from one managed app to another managed app. Is there any help can be given to solve this problem. I have putted one application in exemption list but still not working.

Policy requirement is that end user must be able to do copy paste the data within managed apps.

Answer 1

@Rakesh Kumar , Thanks for posting in our Q&A. Based as I know, for app protection policy to apply, the app needs to be Microsoft Intune protected apps.
https://learn.microsoft.com/en-us/mem/intune/apps/apps-supported-intune-apps

For our issue, please check the following information to see if it can fix our issue:

1. Check if the two apps are both included in Microsoft Intune protected apps. If not, we need to use Intune App Software Development Kit (SDK) or the App Wrapping Tool to make it can apply app protection policy.
2. Could you confirm if we add both apps in app protection policy apps? Could you let us know what are the two affected app?
3. Could you let us know if is is not working on both Android and iOS?
4. Try to collect the log mentioned in the following link on local device to see if the policy is applied and if there's any other finding:
   https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-troubleshooting-intune-app-protection-policy-using/ba-p/330372

Hope it can help.

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Answer 2

@Crystal-MSFT ,

we have fixed the issue by putting mobilepass+ application in exempt list then after we completely removed it and replaced it with Azure MFA. now everything is working fine. we are using safenet as alternate solution for VPN MFA as we were having issue with Azure MFA for Fortinet VPN client

Answer 3

@Rakesh Kumar , Thanks for sharing the solution here. I am glad the issue is fixed now.. To help others easy find the solution, please let me write a summary:

Issue Description:

===================

Unable to paste information from Outlook to SafeNet MobilePASS+

Solution:

==============

Put mobilepass+ application in exempt list then after ompletely removed it and replaced it with Azure MFA. it works.

Thanks for your time and have a nice day!

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Answer 4

I was also facing similar issue in Android.
Solution:
Within the allowed apps - ignore the "Your Organization's data cannot be pasted here" message and just go ahead and hit paste. (You will see that message, but you can still paste the copied content)
For outside/not allowed apps - Pasteing will not work as expected.