Unable to transfer calls to a call group

IBN 4,361 Reputation points
2022-01-31T15:03:56.35+00:00

Hello Teams Community,

Please i need your help on this.

A colleague of mine reported this.

When transferring a call to any call group the call does not complete.

The call will just fail and the caller will be cut off.

If I choose to transfer with call back the call with just come straight back to me with the message "couldn't reach".

I have raised this as a service health issue 40 minutes ago but there has been no feedback.

How do i resolve this issue.

@Yi Lu_MSFT @Zhengqi Lou-MSFT @Sayali-MSFT @JimmyYang-MSFT @Faery Fu-MSFT @Vasil Popov Sr Michev @Yuki Sun-MSFT

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