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I just installed ms365 InTune company portal on my Samsung S10 (android), but I am unable to open Outlook or teams because it wants me to turn on the Google Play Store app protect scan.
This is on by default and greyed out so I can't turn it off.
Seems to be a glitch with intune recognizing it is on.
How can I fix this issue?
@Jason , For our affected devices, if they are Android Fully managed, dedicated, and corporate-owned work profile devices, we can enable Google Play Protect with Intune via the device configuration :Threat scan on apps under Device restrictions > System security.
https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-android-for-work#system-security
https://techcommunity.microsoft.com/t5/security-compliance-and-identity/manage-google-play-protect-with-microsoft-intune/ba-p/250444
Hope it can help.
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@Jason , Hope things are going well. I am writing to see if our issue is fixed after we try to deploy the above configuration profile. If there's any update, feel free to let us know.
Thanks and have a nice day!
I confirmed with my I.T. department the profile is set up correctly and they mentioned this is a known problem with the Samsung S10 and S10+, but the other users didn't follow through with trying to resolve it.
I'm at a loss on this.
@Jason , I have checked on the Samsung Galaxy S10. On it, I find the scan apps with Play Protect is on. And the device is enrolled. I am not sure if it is the same model with yours. For your device, I suggest to unenroll from Intune and see if it can be turned on.
Yes I have unenrolled and the toggle becomes green again to allow me to turn it off and on. Once the work profile is established again it defaults back to On position and is Greyed out as seen in the previous screenshot
@Jason ,Thanks for the response. I think this is because we have device configuration policy set to enable "Scan apps with Play protect" deployed via Intune. So it is greyed out. This is normal behavior.
It seems the app access is still blocked when the Google play's app scan is already turned on. Could you let us know which app it is? Did we have the same issue on other app?
It happens with Outlook and Teams, and any app in the Work Profile other than Playstore
@Jason , Thanks for providing the information. Could you also help to double confirm which enrollment method you use, Personally-owned with work profile or corporate-owned with work profile?
@Jason ,Test on the Galaxy S10 Phone which is enrolled with corporate owned with work profile. On the device, the Google Protect ->Scan apps with Play Protect is on and grey out. Then I try to open outlook and access my corporate account and find it's OK. Not sure if it is the same scenario as yours.
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